Managed Service Provider, Dallas TX

Understanding Remote Monitoring and Management

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Technology is the backbone of today’s businesses, but managing IT systems effectively requires more than just occasional maintenance. With increasing cyber threats, system failures, and the need for real-time performance monitoring, businesses must adopt a proactive approach to IT management. Remote Monitoring and Management (RMM) is the solution that keeps systems running smoothly, enhances security, and prevents costly downtime.

At TekElement, we provide comprehensive RMM services that allow businesses to focus on their core operations while ensuring their IT infrastructure remains secure and efficient. Here’s everything you need to know about how RMM can benefit your business.

What Is Remote Monitoring and Management?

Remote Monitoring and Management (RMM) is a proactive IT service that enables businesses to monitor, maintain, and troubleshoot IT systems remotely. Instead of waiting for problems to disrupt operations, RMM continuously tracks system performance and identifies potential issues before they escalate.

Using RMM, IT teams deploy software agents on devices, which then provide real-time data on system health, security risks, and performance metrics. This allows IT professionals to remotely manage and optimize systems, reducing the need for on-site support and minimizing downtime.

How RMM Works

RMM operates through automated monitoring, proactive maintenance, and remote troubleshooting. Businesses benefit from:

  • 24/7 System Monitoring – Detects issues such as hardware failures, network slowdowns, and cybersecurity threats before they cause disruptions.
  • Automated Software Updates – Ensures operating systems and applications stay up to date with the latest security patches.
  • Remote Troubleshooting & Support – Allows IT teams to diagnose and resolve issues without the need for in-person visits.
  • Cybersecurity Protection – Identifies and mitigates potential security vulnerabilities before they become major risks.

Why RMM Is Essential for Businesses

Traditional IT support is reactive, meaning businesses only receive help once a problem occurs. This leads to unexpected downtime, security risks, and costly emergency repairs. RMM takes a proactive approach, preventing problems before they disrupt business operations.

One of the most significant benefits of RMM is reducing IT downtime. When a system fails unexpectedly, businesses can experience lost productivity, missed opportunities, and costly repairs. With RMM, IT professionals continuously monitor systems and address potential failures before they lead to downtime.

RMM also strengthens cybersecurity by providing real-time threat detection. With cyberattacks becoming more sophisticated, businesses need continuous monitoring to prevent data breaches and security vulnerabilities. RMM ensures that all software, firewalls, and security protocols remain up to date, reducing the risk of cyber threats.

Cost efficiency is another major advantage. Instead of paying for expensive break-fix IT services, businesses using RMM benefit from predictable, ongoing maintenance costs. This reduces unexpected IT expenses while ensuring that technology remains in peak condition.

How RMM Enhances Productivity

An efficient IT system allows employees to focus on their work without technical interruptions. RMM supports productivity by:

  • Eliminating slow network performance – Monitors network traffic and resolves issues before they affect operations.
  • Ensuring business continuity – Automates data backups and disaster recovery planning.
  • Improving IT response times – Provides immediate remote support to resolve issues quickly.

For businesses with remote or hybrid workforces, RMM plays an even more significant role. Employees working from different locations need reliable and secure access to company networks. RMM ensures that all remote devices remain protected and fully operational.

Why Businesses Should Invest in RMM Now

With IT demands growing and cyber threats increasing, businesses that fail to implement proactive IT management risk falling behind. Whether a company is small or enterprise-level, having an RMM strategy in place ensures long-term stability, security, and efficiency.

At TekElement, we provide customized RMM solutions designed to fit your business’s unique needs. Our IT experts monitor, secure, and optimize your systems around the clock, allowing you to focus on growth without worrying about IT disruptions.

TekElement, is a premier MSP company based in Dallas, TX. We believe that innovation is the cornerstone by which organizations succeed or fail. Our focus for our customers is to identify areas where these tech elements intersect with business-critical operations and apply innovative approaches and solutions to ensure technology is working in harmony with your business strategy.

Managed Service Provider, Dallas TX

Mastering The Remote Workplace

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The rise of remote work has transformed business operations, enabling employees to work from anywhere while maintaining productivity and collaboration. However, the shift to a fully remote or hybrid workforce presents unique challenges, from cybersecurity risks to communication barriers and IT infrastructure limitations. Businesses that succeed in remote work environments leverage the right technology, policies, and security measures to create a seamless and efficient digital workplace.

At TekElement, we help organizations navigate the complexities of remote work by implementing scalable, secure, and high-performance IT solutions. Here’s how businesses can master the remote workplace with the right technology and strategy.

Establish a Secure and Reliable IT Infrastructure

Remote work requires a robust IT foundation that ensures employees can access company systems and data securely and efficiently. Organizations should prioritize:

  • Cloud-Based Solutions: Enable remote employees to access files, applications, and systems from any device with platforms like Microsoft 365, Google Workspace, and cloud storage services.
  • High-Speed Internet & VPN Access: Secure, encrypted connections via Virtual Private Networks (VPNs) protect sensitive company data while enabling safe remote access.
  • Endpoint Security Management: Protect company devices with advanced security software, firewalls, and automated patch management to prevent cyber threats.
  • Remote Device Management (MDM): Implement solutions like Microsoft Intune or VMware Workspace ONE to enforce security policies and monitor employee devices.

A well-structured IT infrastructure ensures business continuity, security, and operational efficiency in a remote work environment.

Strengthen Cybersecurity for a Remote Workforce

With employees working from different locations, cybersecurity risks increase significantly. Businesses must take a proactive approach to data protection, access control, and threat mitigation. Key cybersecurity measures include:

  • Multi-Factor Authentication (MFA): Require additional verification beyond passwords to secure company accounts and systems.
  • Zero Trust Security Model: Enforce strict access controls, ensuring that all users and devices are verified before accessing company networks.
  • Data Encryption & Backup Solutions: Encrypt sensitive data and implement automated backup systems to protect against data loss.
  • Security Awareness Training: Educate employees on phishing threats, social engineering attacks, and secure password management.

By prioritizing cybersecurity, organizations can minimize vulnerabilities and protect remote employees and business data from cyber threats.

Invest in Effective Collaboration and Communication Tools

Maintaining team cohesion and workflow efficiency in a remote environment requires seamless communication and collaboration tools. Organizations should implement:

  • Video Conferencing (Zoom, Microsoft Teams, Google Meet): Facilitate virtual meetings, check-ins, and remote training sessions.
  • Instant Messaging (Slack, Microsoft Teams): Allow quick, informal communication to replace in-office conversations.
  • Project Management Software (Asana, Trello, Monday.com, Jira): Enable teams to track tasks, deadlines, and projects efficiently.
  • Digital Whiteboards & Document Collaboration (Miro, MURAL, SharePoint, Google Drive): Foster real-time brainstorming and document editing.

The right collaboration tools bridge the gap between remote employees and in-office teams, ensuring productivity and engagement.

Optimize IT Support and Helpdesk Services

A fully remote workforce needs accessible and responsive IT support to resolve technical issues quickly. Businesses should consider:

  • 24/7 Remote IT Helpdesk Support: Ensure employees can receive immediate assistance for connectivity, software, and hardware issues.
  • Self-Service IT Portals: Provide employees with FAQs, troubleshooting guides, and ticketing systems for IT-related concerns.
  • Automated Software Updates & Remote Patching: Keep devices secure and up to date without requiring on-site maintenance.

A well-managed remote IT support system enhances employee efficiency and prevents downtime due to technical issues.

Standardize Remote Work Policies and Compliance Guidelines

Technology alone isn’t enough—organizations must establish clear remote work policies to maintain security, accountability, and compliance. Key policies should address:

  • Acceptable Use of Company Devices & Software: Define how employees should use company-provided equipment and applications.
  • Remote Security Compliance: Establish guidelines for data access, password policies, and device security.
  • Work Hours & Availability Expectations: Set clear expectations for remote employee schedules, availability, and response times.
  • Performance Metrics & Accountability: Use key performance indicators (KPIs) to track remote employee productivity and efficiency.

Clearly defined policies ensure that remote employees stay aligned with company expectations and security requirements.

Leverage Cloud-Based Business Applications

Cloud computing has become essential for scaling remote work operations and ensuring that employees have access to the tools they need. Businesses should integrate:

  • Enterprise Resource Planning (ERP) Systems: Manage business operations, finances, and customer relationships from a centralized platform.
  • Customer Relationship Management (CRM) Tools: Ensure remote sales and support teams can access customer data and streamline interactions.
  • Time Tracking & Productivity Software: Monitor employee performance and optimize workloads.

With cloud-based applications, businesses can improve efficiency, reduce IT overhead, and enhance collaboration across remote teams.

Plan for the Future: Scalability and Innovation

Remote work is no longer a short-term trend—it is a long-term business strategy. Organizations must plan for future growth and innovation by:

  • Investing in Scalable IT Infrastructure: Ensure remote work technology can adapt to business expansion.
  • Adopting AI & Automation Tools: Leverage artificial intelligence for workflow automation, cybersecurity, and customer service.
  • Exploring Hybrid Work Solutions: Implement a seamless transition between in-office and remote work models.

Future-proofing the remote work environment enables businesses to remain competitive and agile in a rapidly evolving market.

TekElement, is a premier MSP company based in Dallas, TX. We believe that innovation is the cornerstone by which organizations succeed or fail. Our focus for our customers is to identify areas where these tech elements intersect with business-critical operations and apply innovative approaches and solutions to ensure technology is working in harmony with your business strategy.

Managed Service Provider, Dallas TX

What Is Managed Detection and Response (MDR)?

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In today’s rapidly evolving cybersecurity landscape, organizations face an increasing number of threats, from ransomware to advanced persistent threats (APTs). To combat these risks, many companies are turning to Managed Detection and Response (MDR) services. But what exactly is MDR, and why is it becoming an essential part of modern cybersecurity strategies?

Defining Managed Detection and Response (MDR)

Managed Detection and Response (MDR) is a comprehensive cybersecurity service that provides continuous monitoring, detection, and response to potential threats across your network and endpoints. Unlike traditional security solutions, such as firewalls or antivirus software, MDR services are proactive and tailored to identify and neutralize threats in real-time.

MDR combines several key components:

  • Advanced Threat Detection: Using cutting-edge technologies, including machine learning and behavioral analytics, MDR services can detect anomalies and potential threats that are not always visible through traditional security methods.
  • 24/7 Monitoring: Cybersecurity threats don’t follow a 9-to-5 schedule. MDR services provide round-the-clock monitoring to ensure that your organization is protected at all times.
  • Incident Response: Once a threat is detected, the MDR team is equipped to respond quickly. This includes investigating the breach, mitigating the threat, and ensuring that vulnerabilities are patched to prevent future incidents.
  • Threat Intelligence: MDR providers utilize threat intelligence feeds to stay ahead of emerging risks and adapt their defense strategies based on the latest global cyber threats.

The Benefits of MDR

Reduced Complexity: Many businesses struggle with managing their cybersecurity in-house, especially with limited resources or expertise. MDR services handle the heavy lifting of threat detection and response, allowing companies to focus on their core business operations.

Expertise and Experience: With cybersecurity threats becoming more sophisticated, it takes specialized knowledge to identify and mitigate risks. MDR providers are staffed with security experts who have the tools and experience to address even the most complex threats.

Faster Incident Response: The quicker you can identify and respond to a cyber threat, the less damage it will cause. MDR services drastically reduce the time to detect and respond to security incidents, minimizing potential data loss and system downtime.

Cost-Effective: For many organizations, building an in-house security team capable of providing 24/7 coverage is cost-prohibitive. MDR offers a more budget-friendly solution by outsourcing these capabilities to a third-party provider.

Scalable Protection: As your organization grows, so do your cybersecurity needs. MDR services can scale with you, adapting to the evolving complexity of your network infrastructure and security landscape.

How MDR Works

Monitoring and Detection: The first step in the MDR process is continuous monitoring of your network, endpoints, and cloud environments. Advanced detection methods are used to analyze the vast amounts of data flowing through your systems, looking for suspicious activity, vulnerabilities, or known attack patterns.

Threat Analysis: Once a potential threat is identified, the MDR team begins a detailed investigation to understand the nature and severity of the threat. This involves analyzing the attack vector, its potential impact, and its scope within your environment.

Response and Remediation: Upon confirming a threat, MDR providers take immediate action to contain and neutralize it. This may involve isolating infected systems, blocking malicious traffic, and removing harmful files. After containment, they will work on patching vulnerabilities and ensuring that no further threats remain.

Post-Incident Review: Once the immediate threat has been dealt with, the MDR team will conduct a post-incident review to identify how the breach occurred and how to strengthen defenses to prevent future incidents. This includes updating security policies, patching vulnerabilities, and enhancing monitoring strategies.

Why Your Business Needs MDR

With cybercriminals growing more sophisticated and the threat landscape constantly evolving, it’s crucial to stay ahead of potential attacks. For organizations that lack the resources or expertise to build and maintain an internal security operation, MDR is a game-changer. It offers a level of protection that combines the latest technology, expert knowledge, and rapid response capabilities, all without the need to hire a full security team.

In addition, MDR provides an essential layer of defense against the increasing number of targeted attacks. These attacks, which often bypass traditional security measures, can cause devastating consequences, including data breaches, financial losses, and reputational damage. MDR services help mitigate these risks by offering a proactive, always-on defense.

Conclusion

Managed Detection and Response (MDR) is a critical component of modern cybersecurity strategies, providing businesses with advanced threat detection, 24/7 monitoring, and rapid response to security incidents. By outsourcing these services to an expert team such as TekElement, organizations can focus on their core business while ensuring their systems and data are protected against the growing number of cyber threats.

If you’re looking to enhance your organization’s cybersecurity posture, consider partnering with an MDR provider to safeguard your assets, reduce risk, and stay ahead of evolving threats.

TekElement, is a premier MSP company based in Dallas, TX. We believe that innovation is the cornerstone by which organizations succeed or fail. Our focus for our customers is to identify areas where these tech elements intersect with business-critical operations and apply innovative approaches and solutions to ensure technology is working in harmony with your business strategy.

Dallas TX, Managed Service Provider

Top Clicked Phishing Email Subjects

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Phishing attacks remain one of the most common and effective tools in a cybercriminal’s arsenal. By leveraging carefully crafted email subjects, attackers can lure unsuspecting individuals into clicking on malicious links or downloading harmful attachments. At TekElement, we understand the critical importance of staying ahead of these threats. In this post, we’ll dive into the top phishing email subjects that are most often clicked and what you can do to protect yourself and your organization.

Most Clicked Phishing Email Subjects

Phishing emails are designed to catch you off guard, often using subjects that seem urgent or too good to ignore. Here are some of the most successful phishing email subjects:

“Action Required: Unusual Activity Detected on Your Account”

    • Why it works: The idea of someone accessing your personal or financial accounts is alarming. This urgency drives people to act quickly without thinking.
    • How to spot it: Look for inconsistencies in the sender’s email address, and avoid clicking on links. Instead, go directly to the service provider’s website to check your account status.

“Invoice Attached” or “Payment Receipt”

    • Why it works: These subjects tap into business norms where receiving invoices or payment confirmations is routine, making them seem legitimate.
    • How to spot it: Verify the sender and ensure the email is from a known contact before opening any attachments. Be cautious of unexpected invoices, even from familiar companies.

“You’ve Received a New Voicemail”

    • Why it works: With the rise of remote work, receiving a voicemail notification via email has become common, making this an effective phishing subject.
    • How to spot it: Check the sender’s email domain and be wary of any prompts to download software or plugins to listen to the voicemail.

“Delivery Attempt Failed” or “Package Delayed”

    • Why it works: These subjects exploit the increased reliance on online shopping. The fear of missing a delivery can prompt quick clicks.
    • How to spot it: Cross-check with your order history and contact the retailer directly if you suspect something is off. Never enter personal information on pages accessed via email links.

“Password Expiration Notice”

    • Why it works: Password security is a top priority, and the threat of losing access to accounts can lead to hasty actions.
    • How to spot it: Legitimate notices will not ask for your current password. Always update passwords through official channels rather than links in emails.

How to Protect Yourself

Recognizing these common phishing tactics is crucial, but so is taking proactive steps to safeguard your digital environment. Here are some strategies to help you stay protected:

  1. Conduct Regular Security Training: Ensure that all employees understand the latest phishing tactics and know how to spot suspicious emails. Continuous education is key to reducing risk.
  2. Use Advanced Email Filtering: Implement email security solutions that can detect and block phishing emails before they reach the inbox. These tools can identify suspicious patterns and reduce the likelihood of human error.
  3. Enable Two-Factor Authentication (2FA): Adding an extra layer of security, such as 2FA, can prevent unauthorized access even if credentials are compromised.
  4. Promote a Security-First Culture: Encourage employees to report suspicious emails and make it easy for them to do so. Quick action can prevent a potential breach.
  5. Keep Software Up-to-Date: Regularly updating your software ensures that you’re protected against the latest vulnerabilities. This includes email clients, operating systems, and security tools.

Phishing attacks continue to evolve, with cybercriminals refining their techniques to bypass defenses. By staying informed about the most commonly clicked phishing email subjects and adopting strong security practices, you can significantly reduce your risk of falling victim to these scams. At TekElement, we’re committed to helping you secure your organization against cyber threats. Stay alert, stay informed, and stay safe.

TekElement, is a premier MSP company based in Dallas, TX. We believe that innovation is the cornerstone by which organizations succeed or fail. Our focus for our customers is to identify areas where these tech elements intersect with business-critical operations and apply innovative approaches and solutions to ensure technology is working in harmony with your business strategy.

Dallas TX, Managed Service Provider

What Is A Vulnerability Assessment?

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Businesses face an ongoing battle to protect their digital assets from a myriad of threats. Among the frontline defenses stands the vulnerability assessment—a crucial process that serves as a cornerstone in fortifying organizational resilience against potential cyberattacks. But what exactly does a vulnerability assessment entail, and why is it imperative for businesses to prioritize it? Let’s explore the essence of vulnerability assessments and their pivotal role in modern cybersecurity.

Decoding Vulnerability Assessments

At its core, a vulnerability assessment is a proactive and systematic examination of an organization’s digital infrastructure to identify and address potential security weaknesses. It involves a comprehensive analysis of various components, including networks, systems, applications, and configurations, with the aim of pinpointing vulnerabilities before they can be exploited by malicious actors.

The Mechanics Behind Vulnerability Assessments

The process typically unfolds in several key stages:

Discovery Phase: This involves identifying all assets within the IT ecosystem, including hardware, software, and network devices. Understanding the scope of the environment is crucial for conducting a thorough assessment.

Scanning and Analysis: Automated tools are often employed to scan the infrastructure for known vulnerabilities and weaknesses. These tools crawl through systems and applications, flagging potential issues such as outdated software versions, misconfigurations, or insecure network protocols.

Manual Verification: While automated tools are invaluable, manual inspection by cybersecurity experts is also essential. Human intelligence can uncover nuanced vulnerabilities that automated scans might overlook, such as logic flaws in applications or complex misconfigurations.

Risk Prioritization: Not all vulnerabilities are created equal. Vulnerability assessments prioritize risks based on their severity, likelihood of exploitation, and potential impact on the organization. This enables businesses to focus their resources on addressing the most critical issues first.

The Significance of Vulnerability Assessments

Risk Mitigation: By proactively identifying and addressing vulnerabilities, businesses can significantly reduce the likelihood of successful cyberattacks and data breaches. This proactive approach minimizes the window of opportunity for malicious actors to exploit weaknesses within the infrastructure.

Compliance Requirements: Many regulatory frameworks and industry standards mandate regular vulnerability assessments as part of compliance efforts. Adhering to these requirements not only helps organizations avoid hefty fines but also demonstrates a commitment to cybersecurity best practices.

Preservation of Trust: In an era where data breaches dominate headlines, maintaining customer trust and loyalty is paramount. Regular vulnerability assessments signal to stakeholders that the organization takes security seriously and is committed to safeguarding their sensitive information.

Cost-Efficiency: Investing in vulnerability assessments is a proactive measure that can save businesses significant financial resources in the long run. The cost of addressing vulnerabilities preemptively is far lower than dealing with the aftermath of a cyberattack, which may include legal fees, regulatory fines, and reputational damage.

Conclusion

In the ever-evolving landscape of cybersecurity, where threats continue to grow in sophistication and frequency, vulnerability assessments serve as a vital defense mechanism for businesses of all sizes. By systematically identifying and addressing potential weaknesses within their digital infrastructure, organizations can bolster their security posture, mitigate risks, and safeguard their valuable assets and reputation. Embracing vulnerability assessments as an integral part of a comprehensive cybersecurity strategy is not just a prudent business decision—it’s a proactive stance against the evolving threat landscape, ensuring the resilience and longevity of the organization in the digital age.

 

TekElement, is a premier MSP company based in Dallas, TX. We believe that innovation is the cornerstone by which organizations succeed or fail. Our focus for our customers is to identify areas where these tech elements intersect with business-critical operations and apply innovative approaches and solutions to ensure technology is working in harmony with your business strategy.

Dallas TX, Managed Service Provider

Preventing Ransomware

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In an era where digital threats loom large, businesses face an ever-growing menace in the form of ransomware attacks. These malicious incursions can wreak havoc on operations, finances, and reputation, making it imperative for organizations to adopt proactive strategies to defend against them. For many businesses, partnering with a Managed Service Provider (MSP) offers a robust solution to bolster their cyber defenses and mitigate the risks associated with ransomware attacks.

Understanding Ransomware: A Persistent Threat

Ransomware attacks involve malware that encrypts files on a victim’s system, demanding payment for their release. Such attacks can lead to severe consequences, including data loss, operational disruptions, financial damages, and reputational harm. With cybercriminals constantly refining their tactics, ransomware has become increasingly sophisticated, necessitating proactive measures to prevent and combat these threats effectively.

The Indispensable Role of Managed Service Providers

Managed Service Providers play a pivotal role in helping businesses fortify their digital infrastructure against ransomware attacks. Through a blend of cutting-edge technologies, expert guidance, and proactive strategies, MSPs offer comprehensive protection that surpasses conventional security measures.

Essential Strategies for Ransomware Prevention

Data Backup and Recovery: MSPs implement robust backup solutions to create regular, automated backups of critical data. In the event of a ransomware attack, businesses can restore their systems to a pre-infected state, minimizing downtime and data loss.

Endpoint Security: MSPs deploy advanced endpoint security solutions to safeguard devices from ransomware infections. These solutions utilize sophisticated threat detection mechanisms to identify and neutralize malicious software before it can compromise the system.

Network Defense: MSPs employ robust network security measures, such as firewalls, intrusion detection systems, and secure VPNs, to prevent unauthorized access and block ransomware threats from infiltrating the network.

Patch Management: MSPs ensure that all software and systems are regularly patched and updated to address known vulnerabilities, closing potential entry points for ransomware attacks.

Employee Training: MSPs provide comprehensive cybersecurity training programs to educate employees about the risks of ransomware and teach best practices for identifying and responding to suspicious activities, such as phishing attempts.

Incident Response Planning: MSPs assist businesses in developing and implementing robust incident response plans, outlining procedures for detecting, containing, and recovering from ransomware attacks.

Advantages of Partnering with an MSP

Collaborating with a Managed Service Provider offers several benefits in the fight against ransomware:

Expertise and Experience: MSPs employ cybersecurity experts with specialized knowledge and experience in combating ransomware threats.

Continuous Monitoring and Support: MSPs provide round-the-clock monitoring and support to detect and respond to ransomware threats promptly.

Cost-Effectiveness: Outsourcing cybersecurity to an MSP can be more cost-effective than maintaining an in-house security team and infrastructure.

Scalability: MSPs offer scalable solutions that can adapt to the evolving needs and growth of businesses, ensuring continuous protection against ransomware threats.

Ransomware attacks represent a significant threat to businesses, but with the right strategies and support in place, organizations can effectively mitigate these risks. By partnering with a Managed Service Provider, businesses can leverage advanced technologies, expert guidance, and proactive measures to strengthen their defenses and safeguard their digital assets against ransomware attacks. In today’s dynamic threat landscape, proactive prevention is paramount, and an MSP can provide the comprehensive protection needed to keep businesses secure amidst evolving cyber threats.

TekElement, is a premier MSP company based in Dallas, TX. We believe that innovation is the cornerstone by which organizations succeed or fail. Our focus for our customers is to identify areas where these tech elements intersect with business-critical operations and apply innovative approaches and solutions to ensure technology is working in harmony with your business strategy.